1. ¿Wha’ts included on the tour?

Everything you need for a fun and safe experience:

* Full snorkel equipment (mask and tube)

* Professional, certified guide

* Drinks and snacks

* Visit to two reefs and the famous *El Cielo* sandbank

2. ¿Do I need to know how to swim?

You don’t need to be an experienced swimmer.

You only need to feel comfortable in the water.

Life jackets are mandatory, and your guide will be with you at all times.

3. ¿What should I bring?

We recommend:

* Swimsuit

* Towel

* Long-sleeve shirt or rashguard

* **Biodegradable** sunscreen

To protect the reefs, regular sunscreen is not allowed 🌱

4. ¿Is it safe?

Yes. Our guides are certified, and we follow strict safety protocols.

For safety reasons, this tour is **not suitable** for:

* People with limited mobility

* Pregnant women

* People with severe dizziness or certain medical conditions

If you’re unsure about your situation, message us — we’ll be happy to help 💙

5.¿Are there age restrictions?

* Minimum age for snorkeling: **5 years old**

* Minors must be accompanied by an adult

* Children should feel comfortable in the water

6. ''¿How does the booking and payment work?

Bookings are made directly through our website.

After registering, you’ll receive a confirmation email and a secure payment link to reserve your spot.

7. ¿What’s the cancellation policy?

We keep it clear and flexible:

**More than 72 hours before the tour → 90% refund

**48–72 hours → 50% refund

**Less than 48 hours*→ Non-refundable

If the tour is canceled due to weather (hurricane, storm, port closure), you’ll receive a 100% refund.

8. ¿What happens if the weather is bad?

If conditions are unsafe, we will reschedule your tour or offer a full refund — whichever you prefer.

9. ¿Where is the meeting point?

We meet at Marina Fonatur

One of our hostesses will greet you upon arrival.

10. ¿Can I bring my own snorkel gear?

Yes, you can bring your own equipment if you prefer.

We provide everything you need.

11. ¿How long is the tour?

Approximately **4 hours**, including:

* Boat transfer

* Snorkeling at two reefs

* Visit to *El Cielo*

12. ¿Is it kid-friendly?

Yes, for children **5+** who feel comfortable in the water.

13. ¿Can I bring my GoPro or camera?

Yes, but it is under your own responsibility.

14. ¿How deep is the snorkeling?*

Depth varies between **3 ft and 30 ft** (1–10 meters), depending on the reef.

15. ¿Do you speak English?

Yes, our guides speak both English and Spanish.